Knowledge Base

Guides, documentation and support materials

What do you need help with?

For other enquiries such as patches, releases or vulnerability reports, a separate sign-up gives you access to support.

I'm getting started

Getting Started

Quick start guide

I want to install

Installation

Package download & install

I need technical support

Confluence(TAC)

Sign-up & support

Partner-only technical docs

Patch notes · release info · vulnerability response · detailed configuration guides

Partner sign-up unlocks full technical document search and enquiries.

GETTING STARTED

Quick Start Guide

An overview of the eyeCloudXOAR online package and how to use the trial edition.

Package overview

  • Lightweight SIEM online deployment package
  • Downloadable install, fast setup, fits small environments
  • Core components: collection · storage · analysis · dashboard

Trial edition

  • Submit basic details to request a license.
  • Issued individually by email once sales verification is approved.
  • No public direct download path is provided.

Safety notice & restrictions

Follow your internal security policy and license terms during installation and operation. The package may not be taken outside approved environments.

INSTALLATION

Installation

Installation steps and prerequisites for the online package.

01

Verify package

Check file name, version and integrity

02

Run script

Run the interactive installer

03

Initial setup

Initial configuration and license registration

04

Verify access

Check the admin console and service status

Detailed documentation

Detailed install scripts and configuration docs are provided after signing in to Confluence (TAC). Review the safety notice and restrictions before installing.

CONFLUENCE (TAC)

Sign-up & Online Support

How to apply, get approved, sign in and raise online support requests.

01

Access address

TAC portal and Knowledge Base access

02

Apply

Submit company and work account details

03

Review & approval

Sales and technical staff confirm the contract and scope

04

Account issued

Check the invitation email and sign in for the first time

Knowledge Base

  • Browse product guides and installation docs
  • Check FAQs, release notes and known limitations

Online support

  • General questions and requests go through support requests
  • Incidents are filed as incident reports and tracked by ticket number

Safety notice & restrictions

Follow your internal security policy and license terms during installation and operation. The package may not be taken outside approved environments.